Effilearn internal tool
Every work call, counted automatically.
Install it once on your work phone. It records what your calls were, who they were with, when, and how long, then sends that to your manager's dashboard. There is nothing to open, nothing to tap, and nothing to remember.
You will need the team code your manager gives you. Without it the app cannot join anything.
Setting it up takes three minutes, once
After this the app runs on its own. There is no daily step.
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Turn on call recording in your Phone app
This is the step people miss. Your phone's own dialler makes the recording. CallTrack only finds that file and uploads it, so if recording is switched off there is nothing for it to find.
Xiaomi, Redmi and Poco: Phone, then the three dot menu, Settings, Call recording, Auto record all calls. Samsung: Phone, three dot menu, Settings, Record calls. Vivo, Oppo, Realme and OnePlus: Phone, three dot menu, Settings, Call recording.
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Install the app, then enter your code and your name
Download it above and tap the file. Android will ask you to allow installs from that source. Then type the team code your manager gave you along with your full name. There is no email and no password to remember.
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Work down the setup screen
Call log access, storage access, the recording folder on some handsets, and battery exemption. The screen tells you which of these your phone still needs.
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Close it and get on with your day
Calls appear on your manager's dashboard within about ten seconds of you hanging up. You can see your own calls and recordings in the app whenever you want to.
What a manager sees
Every figure below is scoped to one calendar day in your timezone and resets at local midnight, so a day's numbers reconcile on their own.
Activity for each rep
Calls placed and received, connected against rang out, talk time, unique people contacted, and average call length.
The shape of the working day
Calls per hour for each rep, and stretches inside working hours where no calls were made at all.
Recordings against their call
Play a recording from the call it belongs to rather than from a separate list. Every listen is written to an audit log.
Who each rep has been calling
Per contact history showing how many times they spoke, for how long in total, and when they last made contact.
Handset coverage
Which phones can record and which cannot, stated per rep rather than assumed across the team.
Integrity alerts
Call log entries deleted from a handset, tracking permissions switched off, or an attempt to change the nominated work SIM.
What it honestly does and does not do
| Capability | Android | iPhone |
|---|---|---|
| Counting calls, talk time, hourly activity | Every handset | Not possible |
| Call recording | Handsets with a built in recorder | Not possible |
| Manager dashboard | Yes | Yes, it is a website |
Apple gives no app any way to read the call log or reach call recordings, so iPhones cannot be tracked by this or by any other App Store app. On Android, capturing call audio directly is reserved for apps built into the phone's system image, so CallTrack does not record. It finds the file your phone's own recorder already wrote. Handsets without one still get full call tracking, and the dashboard says so for each rep rather than implying coverage that is not there.
Only your work calls
You nominate which SIM is your work SIM. Calls on your other SIM are filtered out on the phone itself and are never uploaded anywhere. CallTrack does not read messages, photos, browsing history or location, and it does not upload your address book.
The app shows you exactly what is collected before you join, and you can see your own calls and recordings inside it at any time. Your rights over that data, and how to raise a grievance, are set out in the privacy policy.