Terms of Service
1. What this is
CallTrack is an internal application operated by Effilearn for its own sales team. It is not a public or commercial product, it is not offered for sale or subscription, and access is granted only to Effilearn staff and the managers responsible for them.
2. Who may use it
- Staff members issued a team code by an Effilearn manager, for use on a handset they have enrolled themselves.
- Managers and administrators authorised by Effilearn to view team activity.
A team code is confidential. Anyone holding it can join the team and can sign in under the name of an existing member, so it must not be shared outside the team or posted in group chats. Report a lost or leaked code to an administrator so it can be reissued.
3. Acceptable use
You must not:
- install the app on a handset belonging to someone who has not agreed to it;
- use another person's team code or name to sign in as them;
- attempt to interfere with, delete or falsify activity records;
- download, copy, forward or publish a call recording outside Effilearn, or use one for any purpose other than the review and coaching described in the privacy policy;
- attempt to access data belonging to a colleague you are not responsible for.
Every listen to a recording is logged against the account that played it.
4. Recording calls
Where a call is recorded, the staff member on the call is responsible for telling the other party. Recordings exist for internal quality review and dispute resolution and are deleted automatically once the retention window in the privacy policy expires.
Recordings produced by the optional backup microphone recorder capture the staff member's own side of the conversation and, in most cases, not the other party's. They are marked accordingly and must not be relied on as a record of what the other party said.
5. What the app requires of a handset
CallTrack needs permission to read the handset's call log and, where recordings are to be collected, to read the folder the handset's own dialler writes them to. It needs to be excluded from battery optimisation to keep reporting reliably. Withdrawing these permissions stops the app working and is reported to managers as an integrity signal.
Only calls on the nominated work SIM are processed. Choosing that SIM is a one-time action; changing it afterwards requires an administrator, and an attempt to change it is recorded.
6. Availability
CallTrack is provided on an "as is" basis for internal use. Effilearn does not guarantee uninterrupted availability. Call recording in particular depends on the handset: many Android devices have no recorder that any third-party app is permitted to read, and on those devices call activity is still counted but no audio is captured. The dashboard states this per handset rather than implying coverage that does not exist.
7. Ending access
Effilearn may disable an account at any time, which stops that handset reporting while preserving the records already collected. Staff leaving Effilearn have their access disabled. Requests to erase personal data are handled under section 8 of the privacy policy.
8. Governing law
These terms are governed by the laws of India, and the courts at Mumbai, Maharashtra have exclusive jurisdiction.
9. Contact
Effilearn (Tarun Entertainment, a sole proprietorship)
Gala No. 102, Building No. 07, HDIL Industrial Park,
Veer Savarkar Road, Chandansar, Vasai Virar,
District Palghar, Maharashtra 401305
admin@effilearn.in